1. 7-Day Membership Refund Guarantee
SpinVerse 2.0 provides a 7-Day Refund Policy on all ₹1,000 annual digital membership purchases. If a customer is dissatisfied with the digital community features or learning modules, they may request a full refund within 7 calendar days of the initial purchase timestamp.
2. Referral Commission Reversal Protocol
To maintain financial integrity and prevent fraudulent exploitation:
- When a ₹1,000 membership is refunded or disputed via Razorpay chargeback, the associated ₹500 referral commission is automatically reversed (`CommissionStatus.REVERSED`).
- A compensating ledger entry (`COMMISSION_REVERSED`) is recorded in the inviter's Rewards Wallet ledger.
- Referral commissions remain in a 7-day holding period (`PENDING` state) during the refund window before becoming available for withdrawal.
3. How to Request a Refund
To initiate a refund for your ₹1,000 membership:
- Send an email to support@spinverse.com from your registered email address.
- Include your Razorpay Payment ID or Membership Order ID.
- Once verified, the refund will be processed within 5–7 business days to the original payment instrument used during checkout.
4. Non-Refundable Scenarios
Refunds will not be issued after the 7-day window has expired, or for accounts suspended due to fraudulent referral activities or terms violations.